Case Study: NSG Group

The training need.

NSG Group, a leading manufacturer of glass products, needed to provide training in the Incoterms 2010 rules to staff in 22 countries.

Employees were in various functions – tax, supply chain, sales and marketing, procurement, manufacturing, logistics, finance, customs, compliance etc.

Over a period of nine months, just under six hundred staff were enrolled onto Mantissa’s “Introduction to Incoterms 2010 rules” course.

The key results were as follows:

The training need

E-learning has allowed us to raise the level of knowledge about the Incoterms rules on a company-wide basis, in a way which would not be possible using conventional training methods.

Lisa Watterson: Ethics, Compliance & Customs Global Manager, NSG Group.

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